Privacy Policy - Octane Safety Group

Last updated: 1 August 2026

Octane Safety Group (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, services, and communications.
 

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide our services, respond to enquiries, and operate our business. This may include:

• Contact details (name, email address, phone number)

• Business information (company name, role, industry)

• Enquiry details submitted through our contact forms

• Service and training history

• Billing and accounting information

• Website usage data (analytics, device information, IP address)
   

We collect this information when you:

• Submit a contact form

• Communicate with us by email, phone, or in person

• Engage us for consulting or training services

• Visit our website

• Interact with our digital tools or Customer Relationship Management tool (CRM) 
   

2. How We Collect Information

We collect personal information through:

• Website contact forms

• Email and phone communications

• CRM systems used to manage enquiries and client interactions

• Accounting software used for invoicing and payments

• Google Workspace tools used for email, document management, and scheduling

• Website analytics tools (e.g., Google Analytics, Wix Analytics)
   

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide requested information

• Deliver consulting, training, and safety services

• Manage client relationships and project communication

• Issue invoices, process payments, and maintain financial records

• Improve our website, services, and customer experience

• Send updates, service information, or relevant communications

• Maintain internal records and compliance obligations

We will not use your personal information for purposes unrelated to our services without your consent.
 

4. Use of Third‑Party Services

We use reputable third‑party service providers to operate our business. These may include:

• CRM platforms (for managing enquiries and client interactions)

• Accounting software (for invoicing and financial management)

• Google Workspace (for email, document storage, and communication)

• Website hosting and analytics providers (Wix, Google Analytics)

These providers may store data on secure servers located in Australia or overseas. We ensure that any third‑party service we use complies with privacy and security standards appropriate for Australian businesses.
 

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website performance

• Analyse visitor behaviour

• Support contact forms and security features

• Provide a better user experience

You can adjust your browser settings to refuse cookies, but some website features may not function correctly.
 

6. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers assisting with CRM, accounting, hosting, or analytics

• Contractors or partners involved in delivering our services

• Regulatory bodies when required by law

• Our professional advisers (e.g., accountants)

We do not sell, rent, or trade your personal information.
 

7. Data Security

We take reasonable steps to protect your personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification

• Disclosure

This includes secure storage, access controls, encryption where appropriate, and limiting access to authorised personnel only.
 

8. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, contact us using the details below. We will respond within a reasonable timeframe.
 

9. How to Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, please contact:

Octane Safety Group Email: steve@octanesafetygroup.com.au Location: Office 470 St Kilda Road, Melbourne VIC, 3004 Australia Operations: Albury, NSW, 2640 Australia ABN: 65 700 395 339
 

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.